24/7 phone support - During regular business hours we provide full service phone support. Limited phone support is available during overnight hours and on holidays.
Support via Email and Live Chat - Click the Chat button to start a chat session today! Please note that chat is only available Monday-Friday, 9am to 4pm EST and is unavailable during holiday closures. You must sign into Service Desk start a chat session. Login issues, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.
Consultation and walk-in support on both campuses - Full service walk-in support is available on both campuses. Specialized, one-on-one IT assistance is also available via our consultation program. Click the Schedule a Consultation button to the left to request an appointment today!
The mission of the IT Support Center is to facilitate the interconnectivity of individuals across the university through our dedication to world-class technical support and VCU’s core values, among them: achievement, collaboration, innovation, and integrity.
Our offices provide quick, courteous, and comprehensive IT support to VCU faculty, staff, students, affiliates, and alumni. At ITSC we strive to never turn a customer away without some sort of assistance. If we are unable to resolve your issue, we will refer you to the correct area for further support.
Walk-In & Consultation Support
Monroe Park Campus Cabell Library (Basement, B-9a)
Monday - Friday 9am - 7pm
Saturday - Sunday 2pm - 6pm
MCV Campus VMI Building (3rd Floor, 311)
Monday - Friday 8am - 4:30pm
Need to submit a Service Desk incident or request? Click the "Submit a Help Request" button in the upper righthand corner of any TS page.
Want to become a member of our team? View our open postings on the VCU Jobs Site.