The mission of the IT Support Center is to facilitate the interconnectivity of individuals across the university through our dedication to world-class technical support and VCU’s core values, among them: achievement, collaboration, innovation, and integrity.
Our offices provide quick, courteous, and comprehensive IT support to VCU faculty, staff, students, affiliates, and alumni. We also provide the following specialized services for faculty and staff:
Phone: (804) 828-2227
E-mail: firstname.lastname@example.orgSubmit a Ticket OnlineChat
Consultation and walk-in support on both campuses - Full service walk-in support is available on both campuses. Specialized, one-on-one IT assistance is also available via our consultation program (call us today for more details). View our hours and office locations on the left-hand side of this page.
24/7 phone support provided by VCU staff - During normal operating hours we provide full service phone support. Limited phone support is available during overnight hours and on holidays.
Live chat hours: Monday-Friday, 9am to 4pm EST - Please note that chat is unavailable during holiday closures. You must sign into Service Desk with your eID and password to start a chat session. Login issues, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.
View open jobs in Technology Support Services - Want to become a member of our team? View our open postings on the VCU Jobs Site.