Virginia Commonwealth University

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helpIT Center

The VCU Technology Services helpIT Center provides quick, courteous and comprehensive computing support on VCU's Monroe Park and MCV campuses. Self-service support is available online 24 hours a day and walk-in and live phone support available during posted hours.

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Contact the helpIT center

Phone: (804) 828-2227
E-mail: helpIT@vcu.edu
Online: Access online support
Address: helpIT Center
James Branch Cabell Library, Room B-30
901 Park Ave.
P.O. Box 843059
Richmond, VA 23298

Get help online

submit-ticket  live-chat

Live chat hours:
Monday-Friday, 9 am to 4pm
Issues requiring verification, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.

helpIT Center Hours

For phone & walk-in assistance

Monroe Park Campus

Cabell Library (basement), B30

  • Mon-Thurs: 7:30am - 9:30pm
  • Fri: 7:30am - 5:30pm
  • Sat: 10:00am - 2:00pm
  • Sun: 1:00pm - 4:00pm
Exceptions to regular hours

Hours are subject to change based on the hours of James Branch Cabell Library.

MCV Campus

Sanger Hall (basement), B1-018

  • Mon-Fri: 10:30am - 2:30pm
Exceptions to regular hours
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Upcoming Training:

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askIT Knowledge Base A-Z
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