The VCU Technology Services helpIT Center provides quick, courteous, and comprehensive computing support on VCU's Monroe Park and MCV campuses. Live phone support and walk-in support is available during our working hours. Limited phone support provided by a third party call center is available after hours, weekends, and holidays.
In addition to computing support, we also provide the following services for faculty and staff:
Phone: (804) 828-2227
E-mail: helpIT@vcu.eduSubmit a Help RequestChat
Live chat hours: Monday-Friday, 9am to 4pm EST (chat is unavailable during holiday closures). You must sign into Service Desk with your eID and password to start a chat session. Login issues, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.
Live chat will not be active during the 2015-2016 Holiday Intersession. Chat will be turned off Saturday 12/19/15 and will be available again on Monday 1/4/16.
We provide full service phone support during normal operating hours - Limited phone support is available after hours and on holidays through a third party call center.