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helpIT Center

The VCU Technology Services helpIT Center provides quick, courteous, and comprehensive computing support on VCU's Monroe Park and MCV campuses.  Live phone support and walk-in support is available during our working hours. Limited phone support provided by a third party call center is available after hours, weekends, and holidays. 

In addition to computing support, we also provide the following services for faculty and staff: 


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Phone: (804) 828-2227


[Edit Icon] Submit a ticket [Chat Icon] Live help chat

Live chat hours: Monday-Friday, 9am to 4pm EST (chat is unavailable during holiday closures). You must sign into Service Desk with your eID and password to start a chat session. Login issues, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.

We provide full service phone support during normal operating hours - Limited phone support is available after hours and on holidays through a third party call center.