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helpIT Center


The VCU Technology Services helpIT Center provides quick, courteous and comprehensive computing support on VCU's Monroe Park and MCV campuses. Self-service support is available online and live phone support is available 24 hours a day and walk-in support available during posted hours.

VCU helpIT Center Walk-up Counter Relocation

Due to construction in Cabell Library, the VCU helpIT Center has been relocated to room 142 in the Student Commons until Tuesday, August 12th, 2014. On this date, the VCU helpIT Center walk up counter will be shut down between 2pm-5pm to relocate back into Cabell Library room B-30 (our normal basement location). Phone operations will not be affected during this time. 

The temporary located across from the VCU Career Center just inside the Main Street entrance of the Student Commons. Summer hours of operation are:

Monday – Thursday 7:30 a.m. – 9:30 p.m.
Friday 7:30 a.m. – 5:30 p.m.
Saturday - Sunday    Closed

All walk up requests for assistance will be handled at this location until August 12th, 2014. Audio/visual equipment checkout as well as test scanning for the Monroe Park campus will be available at this location. All fixIT requests for computer repairs will be processed at the fixIT counter located in the RamTech Computer Store at 930 West Grace Street. Onlineemail and telephone requests for technology assistance will not be affected by this move.

Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. We have 24/7 phone support for the VCU community. 

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Contact the helpIT center

Phone: (804) 828-2227
E-mail: helpIT@vcu.edu
Online: Access online support
Address: helpIT Center
Student Commons, Room 142
907 Floyd Ave.
Richmond, VA 23298

Get help online

submit-ticket  live-chat

Live chat hours:
Monday-Friday, 9 am to 4pm
Issues requiring verification, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.

helpIT Center Hours

We provide 24/7 phone support.

For walk in assistance: 

Monroe Park Campus

Student Commons, 142

  • Mon-Thurs: 7:30am - 9:30pm
  • Fri: 7:30am - 5:30pm
  • Sat: CLOSED
  • Sun: CLOSED
Exceptions to regular hours

Hours are subject to change based on the hours of University Student Commons.

MCV Campus

Sanger Hall (basement), B1-018

  • Mon-Fri: 10:30am - 2:30pm
Exceptions to regular hours
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