Virginia Commonwealth University

Make it real.

helpIT Center


The VCU Technology Services helpIT Center provides quick, courteous, and comprehensive computing support on VCU's Monroe Park and MCV campuses. Self-service support is available online and live phone support is available 24 hours a day. Walk-in support is available during posted hours.

VCU helpIT Center Walk-up Counter Back in Cabell Library!

The VCU helpIT Center has relocated back to room B-30 in Cabell Library. 

Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. We have 24/7 phone support for the VCU community. 

Suggested reading for Get help

Contact the helpIT center

Phone: (804) 828-2227
E-mail: helpIT@vcu.edu
Online: Access online support
Address: helpIT Center
Student Commons, Room 142
907 Floyd Ave.
Richmond, VA 23298

Get help online

submit-ticket  live-chat

Live chat hours:
Monday-Friday, 9 am to 4pm
Issues requiring verification, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.

helpIT Center Hours

We provide 24/7 phone support.

For walk in assistance: 

Monroe Park Campus

Cabell Library (basement), B-30

  • Mon-Thurs: 7:30am - 9:30pm
  • Fri: 7:30am - 5:30pm
  • Sat: 10am - 2pm
  • Sun: 1pm - 7:30pm
Exceptions to regular hours
  • Thurs 8/14: closing at 7:30pm 
  • Sat 8/16: CLOSED
  • Mon 9/1: CLOSED

Hours are subject to change based on the hours of Cabell Library.

MCV Campus

Sanger Hall (basement), B1-018

  • Mon-Fri: 10:30am - 2:30pm
Exceptions to regular hours
  • Mon 9/1: CLOSED
askIT Knowledge Base A-Z
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z



Upcoming Training:

See All TS Training
askIT Knowledge Base A-Z
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z