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helpIT Center


The VCU Technology Services helpIT Center provides quick, courteous, and comprehensive computing support on VCU's Monroe Park and MCV campuses.  Live phone support and walk-in support is available during our working hours posted on the right-hand side of this page. Limited phone support provided by a third party call center is available after hours, weekends, and holidays. 

Please contact the VCU helpIT Center (804-828-2227, helpIT@vcu.edu) with any questions. 

Announcement: LANDESK Service Desk replacing Support Center on October 15th, 2014: 

LANDESK Service Desk, the new online technology support website for VCU will go live on Wednesday, October 15th, 2014 at 7am. To access the site to view open support requests or submit a new support request, visit servicedesk.vcu.edu. Closed tickets were not migrated to the new system but will be available at the old Support Center website. To learn more about the new Service Desk website, visit the Service Desk Customer Support page. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions about Service Desk.

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Contact the helpIT center

Phone: (804) 828-2227
E-mail: helpIT@vcu.edu
Online: Access online support
Address: VCU helpIT Center
Cabell Library, Room B-30
901 Park Ave.
Richmond, VA 23298

Get help online

submit-ticket  live-chat

Live chat hours:
Monday-Friday, 9am to 4pm
You must sign into Service Desk with your eID and password to start a chat session. Issues requiring verification, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.

helpIT Center Hours

We provide full service phone support during the following hours: 
  • Mon-Thurs: 7:30am - 8pm
  • Fri: 7:30am - 5:30pm
Exceptions to regular hours:
  • Wed 11/26: 7:30am - 12pm
  • Thurs 11/27 - Fri 11/28: closed

Limited phone support is available after hours, weekends, and holidays through a third party call center. 

For walk in assistance: 
Monroe Park Campus

Cabell Library (basement), B-30

  • Mon-Thurs: 7:30am - 9:30pm
  • Fri: 7:30am - 5:30pm
  • Sat: 10am - 2pm
  • Sun: 1pm - 7:30pm
Exceptions to regular hours:
  • Wed 11/26: 7:30am - 12pm
  • Thurs 11/27 - Fri 11/28: closed

Hours are subject to change based on the hours of Cabell Library.

MCV Campus

Sanger Hall (basement), B1-018

  • Mon-Fri: 10:30am - 2:30pm
Exceptions to regular hours: 
  • Wed 11/26 - Fri 11/28: closed
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