Virginia Commonwealth University

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helpIT Center


The VCU Technology Services helpIT Center provides quick, courteous, and comprehensive computing support on VCU's Monroe Park and MCV campuses.  Live phone support and walk-in support is available during our working hours posted on the right-hand side of this page. Limited phone support provided by a third party call center is available after hours, weekends, and holidays. 

Please contact the VCU helpIT Center (804-828-2227, helpIT@vcu.edu) with any questions. 

In addition to computing support, we also provide the following services for faculty and staff: 

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Contact the helpIT center

Phone: (804) 828-2227
E-mail: helpIT@vcu.edu
Online: Access online support
Address: VCU helpIT Center
Cabell Library, Room B-30
901 Park Ave.
Richmond, VA 23298

Get help online

submit-ticket  live-chat

Live chat hours:
Monday-Friday, 9am to 4pm (NOTICE: Live chat is unavailable 12/20/14-1/4/14 due to Holiday Break).
You must sign into Service Desk with your eID and password to start a chat session. Login issues, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.

helpIT Center Hours

We provide full service phone support during the following hours: 
  • Mon-Thurs: 7:30am - 8pm
  • Fri: 7:30am - 5:30pm
Exceptions to regular hours:
  • Sat 12/20 - Sun 12/28: CLOSED
  • Mon 12/29 - Wed 12/31: 8:30am - 5:30pm
  • Thurs 1/1/15: CLOSED
  • Fri 1/2/15: 8:30am - 5:30pm

Limited phone support is available after hours, weekends, and holidays through a third party call center. 

For walk in assistance: 
Monroe Park Campus

Cabell Library (basement), B-30

  • Mon-Thurs: 7:30am - 9:30pm
  • Fri: 7:30am - 5:30pm
  • Sat: 10am - 2pm
  • Sun: 1pm - 7:30pm
Exceptions to regular hours:
  • Wed 12/17 - Fri 12/19: 8:30am - 5:30pm
  • Sat 12/20 - Sun 12/28: CLOSED
  • Mon 12/29 - Wed 12/31: 8:30am - 5:30pm
  • Thurs 1/1/15: CLOSED
  • Fri 1/2/15: 8:30am - 5:30pm
  • Mon 1/5/15 - Thurs 1/8/15: 7:30am - 7:30pm

Hours are subject to change based on the hours of Cabell Library.

MCV Campus

Sanger Hall (basement), B1-018

  • Mon-Fri: 10:30am - 2:30pm
Exceptions to regular hours: 
  • Mon 12/22 - Fri 12/26: CLOSED
  • Mon 12/29 - Fri 1/2/15: CLOSED
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