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Office 365 FAQ's

These are common questions regarding the VCU’s tenant on the Microsoft Office 365 portal.  This collection will change over time as new issues and questions are encountered.

  1. How can I access the Office 365 portal to download Office?
  2. Why won’t it let me login?
  3. Why don’t I see all of the Office 365 apps online?
  4. Why can’t I save my documents to OneDrive when using Office 365?
  5. How many computers and devices can I use Office 365 on?
  6. Can I keep using Microsoft Office after leaving VCU?
  7. It is prompting me to sign in to activate my version of Office. What login do I use to activate?
  8. I need to re-install my version of Office 365. What do I do?
  9. Can I download and install Office 365 on my VCU owned computer or device?
  10. I am a faculty or staff member and I have a VCU Health Systems email account (xxx@vcuhealth.org), is this the same as my VCU Office 365 account?
  11. I work at VCU Health Systems and am a hospital affiliate. Can I access VCU’s instance of Office 365?

1. How can I access the Office 365 portal to download Office?

Logon to the portal by navigating to https://portal.office.com/ and log in with your VCU credentials. Once signed in, you can download Office for your specific device. The downloads are free for faculty, staff and students!

  • If you are logging in from off campus, you will need to enter in your VCU email address to be re-directed to the VCU sign on where you can sign in with your VCU eID and password.
  • If you are logging on from an on-campus location, you will automatically be prompted to sign in with your eID and password (and bypass the redirect referenced above):

When you sign into the Office 365 portal you have the option to download Office 2016 by clicking the link in the top right-hand corner of the page.

2. Why won’t it let me login?

Access to the Office 365 online portal is only available to VCU faculty, staff and students who have a current VCU affiliation. If you have a former affiliation you will not be able to access the online portal.

If you are trying to sign in with your VCU email account and are appending either @apps.vcu.edu or @mymail.vcu.edu to the last part of your email, you will be unable to sign in. You must sign in with your eID OR email address formatted as follows: youreID@vcu.edu

3. Why don’t I see all of the Office 365 apps online?  

Access to Office 365 online applications and OneDrive storage is unavailable to the VCU community as we continue to work out details related to VCU Information Security requirements. Initially, the Office 365 site is only be available to download Office applications for installation on a computer or device. When you sign into the Office 365 portal you only have the option to download Office 2016 by clicking the link in the top right-hand corner of the page.

4. Why can’t I save my documents to OneDrive when using Office 365?

Access to Office 365 online applications and OneDrive storage is unavailable to the VCU community as we continue to work out details related to VCU Information Security requirements. Initially, the Office 365 site is only available to download Office applications for installation on a computer or device.

5. How many computers and devices can I use Office 365 on?  

You can activate and install the Microsoft Office application on up to 5 operating systems per person on Windows and Apple computers,  as well as up to 5 mobile devices running Apple iOS and Android. Simply navigate to the Office 365 portal to sign in and download a new copy of Office for your device. If you use up all 5 of your licenses at once, you will not be able to download any more instances of Office.

6. Can I keep using Microsoft Office 365 after leaving VCU?

Whether you are a student, faculty or staff member, after you leave VCU your license is no longer valid and you must uninstall the product on all of your devices and purchase a new version directly from Microsoft.

7. It is prompting me to sign in to activate my version of Office. What login do I use to activate?

If you are being prompted to sign in to activate your copy of Office that you downloaded from the Office 365 portal, please sign in with your VCU email address, and your current eID password. By default, all current VCU users have a valid Office 365 account through VCU’s Office 365 license agreement. Your VCU email address should be entered in this format: your eID@vcu.edu

8. I need to re-install my version of Office 365. What do I do?

You can activate and install Office on up to 5 different computers or devices, including downloads for PC, Mac, iOS, and Android. Simply navigate to the Office 365 portal to sign in and download a new copy of Office for your device. If you use up all 5 of your licenses at once, you will not be able to download any more instances of Office.  

9. Can I download and install Office 365 on my VCU owned computer or device?

No. VCU has a different way of licensing Office on VCU owned computers. The download available on the Office 365 portal are for personal use only for both faculty/staff and students.  If you need Office on a VCU owned computer or device, please contact your department’s technical support. If you do not know who your department’s technical support is, please contact the VCU IT Support Center.

10. I am a faculty or staff member and I have a VCU Health Systems email account (xxx@vcuhealth.org), is this the same as my VCU Office 365 account?

The VCU Health Office 365 mail system is completely separate from VCU’s tenant on the Office 365 portal. If you are an employee or faculty member with a VCU Health System email address (xxx@vcuhealth.org), this account is completely separate, and you have access to your Microsoft Office 365 account and all affiliated applications separately through this Health Systems account.

11. I work at VCU Health Systems and am a hospital affiliate. Can I access VCU’s instance of Office 365?

Hospital employees are not licensed to access the Office 365 portal with a VCU email address. If you are interested in obtaining Office for personal use, you can find out more information about the Microsoft H.U.P. (Home Use Program) coordinated by the Hospital Information Systems Service Desk at 804-828-6447.

­­Do you have any further questions?

If your question was not answered here, please contact the VCU IT Support Center for further assistance.