You know your current password and it has not expired yet (#1841)

If you know your current eID password you are free to reset it anytime you like. This is also how you would reset your password before it expires. Follow the steps below to reset your password. You will follow one of 3 paths depending on the current state of your account.

 

eID Manager Login Page

Log into the eID Manager website at http://go.vcu.edu/eidmanager with your current eID password

If this gives you an error message stating that "Account restrictions prevent you from logging in", then your account is locked out. Read more here.

If this gives you an error message stating "Invalid user id or password," then either your password has already expired or you are typing in the wrong password. Either way, you will have to reset your password in a different manner.

If you have any questions or problems, please contact the Technology Services Help Desk.

eID Manager Home Page
Click the Change Password link.

eID Manager Change Password Page
You may be taken straight to the password-change page. Follow the rules and set a new password.

eID Manager Challenge Response Questions Page
If you have not yet answered your challenge-response questions, you may be prompted to at this point.

eID Manager Change Password Page
Follow the rules and set a new password.

eID Manager Challenge Response Questions Page
If you have not yet answered your challenge-response questions, you may be prompted to at this point.

eID Manager Home Page
Click the Change Password link. 

eID Manager Change Password Success Page
This page means that you have successfully set your new password. If it takes you back to the password change page, look for an error message at the top in red.

eID Manager Home Page
After successfully setting your new password, you will be taken back to the eID Manager home page. You do not need to reset your password again at this point.

eID Manager Change Password Page
Follow the rules and set a new password.

 

 

 

 

eID Manager Change Password Success Page
This page means that you have successfully set your new password. If it takes you back to the password change page, look for an error message at the top in red.

This article was updated: May 29, 2009

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What is Technology Services?

Technology Services is responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.