Tech Squad (Monroe Park Campus)

Technology Services has introduced a new service to provide increased support for faculty in the classroom.

The Tech Squad is comprised of student-based audio/visual and PC support staff that provide frontline support and are stationed in kiosk and satellite offices around campus. Since student Techs provide training on the use of A/V and PC equipment as well as offer assistance with repair we decided to enhance our level of customer service by taking support to the customer as opposed to having the customer come to us.

Four Levels of Support

On-Site Techs provide a first point of contact for faculty and student assistance with classroom technology. With the goal of building a confident relationship with the faculty (our customers), Tech Squad staff will be assigned specific locations each semester. That way, you can get to know your Tech Squad staff member and he/she will get to know you.

The On-Site Techs are trained to provide quality customer service and assistance to our faculty and staff customers. Support includes, but is not limited to:

• Providing emergency assistance for faculty using instructional technology in classrooms
• Providing training in instructional technology upon request
• Answering any questions pertaining to instructional technology

 

Install and Repair Techs provide support by assisting in the design, consultation and installation of technology in the instructional classrooms at VCU under the direct instruction and/or supervision of MSS Staff members. Their main function is to perform equipment troubleshooting, repair and/or replacement, but they also provide emergency assistance for faculty in the classrooms. 

 

Maintenance Techs monitor PC and A/V equipment remotely to ensure smooth operation of equipment. They can access classroom equipment for troubleshooting and do PC software updates without having to dispatch a technician. They also schedule physical classroom checks to:

• Perform complete equipment diagnoses
• Dust and clean equipment as needed
• Make sure updated equipment documentation is available and visible for user reference 

 

In-house Techs provide quality customer service and assistance to student, staff and, faculty by answering the help line (804-828-1098) and dispatching appropriate Techs to provide emergency services. They also provide office-based support, such as media duplications.

 

Main Office:

Satellite Locations:

Monroe Park Campus 901 Park Avenue Room B-40 PO Box 842033 Phone 804.828.1098 Monday–Thurs 8:00 am - 9:30 pm Friday 8:00 am - 4:30 pm

1170 Temple Building — The Techs assigned to work in the Temple Building as well as the Trani Life Sciences building are housed in this location   Harris Hall — Kiosk location TBD, but an On-site Tech is available daily. These Techs are also assigned to work in the Oliver Building   Hibbs Hall — Kiosk location TBD, however there is an On-site Tech available daily   Snead Hall — Kiosk location TBD, at this time On-site Snead Hall assistance is available upon request by calling 804.828.1098

 

Most academic buildings have at least one Tech Squad member assigned to support the centrally scheduled classrooms. If you are using a classroom that is not centrally scheduled please contact your department's support personnel for assistance. We'll see you in class!