Telephone Frequently Asked Questions
- Do I need to sign a contract?
- What features are available?
- Do I bring my own phone?
- How long does it take to establish my service?
- What other assistance is offered?
Do I need to sign a contract?
No, local service is automatically provided and will already be connected when you arrive.
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What features are available?
Numeric Caller ID, Call Forwarding, Three-way Calling, Call Waiting, Tone Block, 5-digit campus dialing and individual Voice Mail are all included with the local telephone service.
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Do I bring my own phone?
Yes, you need to bring your own telephone. You will need one with Caller ID capability, or separate Caller ID equipment, if you want to utilize this feature. An answering devise is unnecessary because voice mail is included with your local telephone service.
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How long does it take to connect my service?
Your telephone line will be activated when you arrive and you will be able to make calls immediately.
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What other assistance is offered?
The 692-6000 customer service line is staffed with knowledgeable personnel Monday through Friday 8:00AM until 5:00PM. Voice mail is available after regular business hours and all messages receive a prompt response during the following business day.
You may visit our office during walk-in hours Monday through Friday from 8:30AM until 4:00PM. We are located at 701 W. Broad Street, 4th Floor. You can also contact us by fax at 828-4336, or by e-mail to stuphone@vcu.edu.
