Trouble Reporting
Who to contact for assistance:
Voice Network Problems
Experiencing problems with your telephone such as static, no dial tone, or buttons not functioning? Dial 8-2227 (or 828-2227 from an non-campus phone) and press option 2 if you need to report a phone problem or need to have your voicemail password reset.
Students in Residence Halls should call 692-6000 to report telephone problems.
Data Network Trouble
For help with computing and network problems, contact your departmental support technician first!
- Your support tech will assist you with the reported problem or make the appropriate contact if unable to find a solution.
If you do not have a departmental technician:
- Faculty and staff on both campuses should call the Technology Services Help Desk at: 828-2227 - for all problems.
- The Help Desk personnel will respond and assist you or they will escalate the problem to VCUnet.
Residence Halls
To report problems encountered with Residence Hall in-room or Lab connections
Contact the ResNet Tech Support at 828-8943
Virginia Commonwealth University Health System
- If you are connected on the VCUHS clinical network, contact the Hospital Information Systems Help Desk at 828-6447
Dial-In Problems
If problems are encountered connecting with the University terminal-based dial-in facility (649-0979), Click on the link to VCUnet Dial-In Facilities Instruction page for setup information, or call the University HelpDesk
Online@VCU
- When problems are encountered connecting with the Online@VCU Internet Service Provider, follow the directions given in your sign-up package or contact the service provider at 355-9999.
- Solutions to Online@VCU problems may be escalated by calling the Online@VCU Business Office at 8-7295.
