Tech Squad (Monroe Park Campus)
The Tech Squad is comprised of student-based audiovisual and PC support staff that provide frontline support and are stationed in kiosk and satellite offices around campus. Student techs provide training on the use of audiovisual and PC equipment and offer repair assistance. The Tech Squad enhances customer service by taking support to the customer as opposed to having the customer come to us.
Four Levels of Support
On-Site Techs provide the first point of contact for faculty and student assistance with classroom technology. With the goal of building a confident relationship with the faculty (our customers), Tech Squad staff are assigned specific locations each semester. This way, you can get to know your Tech Squad staff member and s/he can get to know you.
The On-Site Techs are trained to provide quality customer service and assistance to our faculty and staff. Support includes, but is not limited to:
- Providing emergency assistance for faculty using instructional technology in classrooms
- Providing training in instructional technology upon request
- Answering any questions pertaining to instructional technology
Install and Repair Techs assist in the design, consultation and installation of technology within instructional classrooms under the direct instruction and/or supervision of MSS staff members. Their main function is to troubleshoot, repair, and replace equipment. They also provide emergency assistance for faculty in the classrooms.
Maintenance Techs monitor PC and audiovisual equipment remotely to ensure smooth operation of equipment. They can access classroom equipment for troubleshooting and perform PC software updates without having to dispatch a technician. They also schedule physical classroom checks to:
- Perform complete equipment diagnoses
- Dust and clean equipment as needed
- Make sure updated equipment documentation is available and visible for user reference
In-house Techs provide quality customer service and assistance to students, faculty and staff by answering the help line (804-828-1098) and dispatching appropriate Techs to provide emergency services. They also provide office-based support, such as media duplications.
|Main Office:||Satellite Locations:|
Monroe Park Campus
1170 Temple Building
Harris Hall - Kiosk location TBD; an on-site tech is available on a daily basis and is also assigned to the Oliver Building.
Hibbs Hall - Kiosk location TBD; there is an on-site tech available on a daily basis.
Snead Hall - Kiosk location TBD; on-site Snead Hall assistance is available upon request by calling (804)828-1098.
Most academic buildings have at least one Tech Squad member assigned to support centrally scheduled classrooms. If you are using a classroom that is not centrally scheduled please contact your department's support personnel for assistance. We'll see you in class!
This article was updated: 07/9/2013