LANDESK Service Desk is an ITIL-aligned, process driven, Information Technology Service Management (ITSM) system.
There are two user roles in LANDESK Service Desk: Analyst and End User.
Analyst: all IT support technicians whose departments are using Service Desk.
End User: all other VCU users (faculty, staff, students, affiliates) who are not IT support technicians, or whose departments are not using Service Desk for ITSM.
Based upon your role, please navigate to one of the below content areas for documentation on using Service Desk: