Virginia Commonwealth University

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Fall 2008 Faculty & Staff Survey

Technology Services conducted a satisfaction survey of VCU faculty and staff, fall 2008, using the TechQual + survey instrument. TechQual+ is a three year old survey based on the same methodology used successfully for many years by the Association of Research Libraries’LibQUAL+ survey. While the relative immaturity of the TechQual+ project means that the results are unlikely to be as reliable as LibQUAL+, the survey does provide us with insights into where we need to concentrate on improving services.

Conclusions

Technology Services greatly appreciates the time and effort that many of you put in to complete the Fall 2008 Faculty & Staff Satisfaction Survey. Based on the survey findings and on analysis of the open-ended questions and suggestions, we identified the following as the areas faculty and staff would most like to see improvement.

  1. Network reliability and speed
  2. Email
  3. Consistency in problem resolution
  4. Banner usability
  5. Wireless
  6. Macintosh support

For a number of these, work has already been underway for some time to improve service and reliability. The links at the top of the page will direct you to brief summaries of the analysis of these areas of need and our action plans for improvement.

Again, thanks to the many of you who took your time to provide your feedback about how we are doing and make suggestions on how we can improve. This document will be updated over the next year with our progress as we work to address the issues that were pointed out. We will survey students using this same survey instrument during spring 2009, and we will survey faculty and staff again in fall 2010. It is always helpful to us for you to report problems that you have to the VCU helpIT Center (828-2227, help@vcu.edu) with as many specific details as possible. Please do not assume that we are aware of a problem. It is similar to a power outage in a neighborhood. If everyone in the neighborhood assumes that their neighbor has reported the outage, the power will not get restored because the power company may not know there is a problem.

Your comments on these plans are welcome.You will be asked to authenticate to ensure that comments are from VCU, but your comment will be stored anonymously. Please include your name and contact information if you would like a response.

Complete Survey Results

 Fall 2008 Technology Services Faculty & Staff Satisfaction Survey



This article was updated: 07/2/2013

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