eID Password Self-Service (#1838)
Print this article
The VCU eID system provides a self-service tool that can be used to reset your password if you have forgotten it or it has expired. To be able to use the eID password self-service page a collection of challenge questions must be answered ahead of time. These questions are usually answered the first time that you reset your password. When you set up your challenge questions, you will be presented with 5 questions. You are required to provide answers for all 5 questions. The answers are not case-sensitive (capitalization does not matter), but any punctuation used does need to be remembered. It is very important that you provide answers that only you know and that are not easily guessable by somebody else. If you are unsure of an answer to a question, enter an alternate type of answer that you are likely to remember. For example, if you don’t know the city of your mother’s birth, pick your favorite city instead. INB Banner users are under a different security policy and are required to make 2 questions and provide answers to them.
If you forget your password, you can use the eID password self-service tool to easily reset your password. The system will present you with 3 randomly selected challenge questions from the pool of 5 that you set up previously. After you have answered the three questions correctly, you will be able to reset your password. This tool does not work if your account is locked out.
If you know your eID password and would like to answer your challenge-response questions, log into the eID Manager at http://go.vcu.edu/eidmanager with your eID and your eID password. They only need to be answered once, but you can re-answer them anytime you like. There is no way to see the current saved answers.
If you have forgotten your eID password or it has expired, you can click the link below to use the eID password self-service tool. After successfully answering the challenge-response questions, you will be able to set a new password. If you are unable to use the self-service tool, you will have to contact the VCU helpIT Center. This can be done over the phone at (804) 828-2227 or in person in Cabell Library, room B-30. Visit their website for more information and hours.
This article was updated: 10/28/2011
