Blackboard FAQs Guide (#3694)

Print this article

The new Blackboard FAQs (askIT) are organized into these main categories:

  • Policies - Describes Learning Systems policy dealing with particular Blackboard issues
  • Getting Started - Helps users get started with log-in, eID and password information, creating courses, uploading documents, as well as resources for further assistance
  • Known Issues - Includes all Blackboard problems that have come to the attention of the Learning Systems group. This list is posted to inform users of these issues, possible work-arounds, and any plans that Blackboard, Inc. may have to fix the issue in the future.
  • Course Management - Answers commonly asked questions related to Course Management (Grade Center, Tests, Assignments, etc.)
  • Content System (BbCMS)- Helps with the basics of how to use the Content Management System (CMS), including how to upload items and how to share your items with others
  • Organization Management- Answers commonly asked questions related to Organization Management.
  • Additional Help- Informs users where and how to get additional help using Blackboard and any other system that the Learning Systems group manages (i.e., SafeAssign, Lessonbuilder, Lon-Capa)
  • Tip Sheets/Videos - Provided step-by-step instruction on how to do certain things or user certain features in Blackboard.
  • Guides - PDF files of the Faculty and Student Guides are provided.

If you have any suggestions for new Blackboard FAQs or Tips Sheets that should be added, please put in a request to one of the following:

Phone: (804) 828-2227

Email: blackboard@vcu.edu

Help Ticket: http://go.vcu.edu/helpIT

This article was updated: 05/16/2011