Sophos Anti-Virus FAQs (#3885)
Print this article
The Sophos FAQs may provide you with an answer to your question. For more assistance with Sophos, contact the VCU HelpIT Center at (804) 828-2227. If you are in a department with local computer technical support please check with them before making changes in Sophos. They may have a different way of doing the task.
Sophos for Windows FAQs
Sophos Installation & Upgrade:
- Do I have enough memory to run Sophos?
- What happens if my Sophos installation fails?
- I use a version of Windows older than Windows 2000. How do I install Sophos?
- How do I tell what version of Sophos I have installed?
- After installing, Microsoft Anti-Spyware or another program, should I allow Sophos to run?
- How do I manually upgrade my Sophos Anti-virus?
- How do I manually download IDEs (Virus Identify File)?
- Why is Windows Security Center reporting my antivirus protection is out of date?
- Why is Sophos not updating with a wireless connection?
- How do I get Sophos product update information?
Web Protection
- What does Web Protection do?
- How can I test whether Sophos Web Protection is working?
- How do I disable the Sophos Web Protection?
- How do I white list the website to allow me to access it?
PUAs (Potentially Unwanted Applications) or Adware:
- What is a PUA or Adware?
- How does Sophos find PUAs?
- How do I block PUAs?
- How do I resolve PUA alerts in Sophos?
- How do I configure Sophos manually to scan for PUAs?
- How do I unblock an application when PUAs are blocked?
HIPS (Host Intrusion Prevention System)
- What is HIPS?
- How do I enable detection for suspicious behaviors (HIPS)?
- How do I create a custom scan to check for PUAs and HIPS?
- How do I open Sophos Quarantine?
- How do I resolve HIPS and PUAsalerts?
Virus or Spyware:
- What is a Virus or Spyware?
- What is an IDE (Virus Identity Files)?
- How do I remove a virus or spyware?
Computer Performance & Sophos Functionality:
- Why is my computer running slow?
- How do I view, change or return to my Sophos default settings?
- Why is there a yellow triangle over the Sophos icon next to my clock?
- I'm trying to install a program and I need to disable my anti-virus program. How do I do that?
- How do I open the Sophos Anti-Virus Program?
- Why does iTunes take longer to close and show saving library on exit?
- Why is there a white X over the Sophos icon next to my clock?
- How to clear items from quarantine?
- Why has the Sophos icon disappeared?
- How does Sophos work with home dial up connections?
- How do I open Sophos Quarantine?
- How do I change the run time of the scheduled scan?
Sophos for Macs FAQs
Installation & Upgrade:
- How do I tell what version of Sophos I have installed?
- How do I uninstall Sophos from My Mac?
- I just upgraded my Mac to Snow Leopard, why are the Sophos updates failing?
- Why is Sophos not updating with a wireless connection?
- How do I get Sophos product update information?
Viruses & PUAs:
- What is a Virus or Spyware file?
- What is an IDE (Virus Identity Files).
- How do I get the lates virus warning e-mailed to me?
- Why don't I have information about PUAs for the Mac?
- Help! These error messages are driving me crazy!
- How can I choose what to scan and do a manual scan?
Computer Performance & Sophos Functionality:
- Why is my Mac Running slow?
- How do I open the Sophos Anti-Virus program?
- Why is my Sophos shield white with a S when it was black?
- Why is there a X over the Sophos icon next to my clock?
- Why are there colored lines appearing on the Sophos icon?
- Why has the Sophos icon disappeared?
- How does Sophos work with home dial-up connections?
This article was updated: 11/09/2012
